An auto dialer is calling software that dials numbers from a list automatically and connects answered calls to an available agent. It removes manual dialing and waiting, so tele-sales and support teams spend more of the day talking. Connected to a CRM, it logs every call, recording and outcome on the right lead.
Types of dialing
- Click-to-call: the agent clicks a number in the CRM to call
- Progressive: the system dials the next number when an agent is free
- Predictive: the system dials several numbers and routes answered calls to agents
Why connect the dialer to your CRM
Without integration, call outcomes live in the dialer and leads live in the CRM. Connected, every call is logged on the lead with its recording and disposition, follow-ups are scheduled automatically and managers see calls and conversions together.
Domestic and international calling
Teams calling customers abroad need the right numbers and providers for each country. Plan your calling regions, expected volume and compliance needs before choosing a setup.
Frequently asked questions
Is an auto dialer the same as a predictive dialer?
A predictive dialer is one type of auto dialer. Auto dialers also include progressive and click-to-call modes.
Can SkleUp connect to a dialer?
Yes. SkleUp CRM has telephony settings for your calling provider, dialer and routing, and SkleUp also sets up domestic and international dialer solutions.
Want to see this in practice? Explore SkleUp features or book a demo.